The simple, fast, and private Connect Analytics alternative

Connect focuses on things others overlook – being transparent, simple, and putting their users first.

Product Overview

Streamline customer support with AI, automation, and collaboration.

Connect is a customer support platform designed for B2B SaaS companies. It offers a unified inbox,AI-driven insights, and a user-friendly interface that makes managing customer queries easier. With no steep learning curve, Connect simplifies workflows and enhances team collaboration, providing the tools needed for businesses to streamline their support operations effectively.

Intercom is a customer communication platform that blends customer support, marketing, and sales tools. It's a strong option for teams needing a multi-purpose solution, but its complexity can be a drawback for businesses focused exclusively on customer support. While it excels in customer engagement, it may lack the simplicity and focus of a dedicated support tool.

Connect Compare with Intercom

See how customer support focus stacks up against Intercom’s multi-functional toolset.

Features

Unified Inbox

Collaboration Tools

Customization

AI-Powered Insights

Ease of Integration

User Experience (UX)

Affordable Pricing

Focus on SMBs

Time to Value

Meet the all-in-one One hub alternative that will delight your customers

A powerful shared inbox that feels just like email

Groove’s intuitive shared inbox makes it easy for team members to organise, prioritise and solve customer requests all in a familiar interface.

A powerful shared inbox that feels just like email

Groove’s intuitive shared inbox makes it easy for team members to organise, prioritise and solve customer requests all in a familiar interface.

A powerful shared inbox that feels just like email

Groove’s intuitive shared inbox makes it easy for team members to organise, prioritise and solve customer requests all in a familiar interface.

Live chat for personal, realtime support

Instill confidence in your customers by offering instant help on any page of your website or app - with all the powerful features of the Inbox.

Live chat for personal, realtime support

Instill confidence in your customers by offering instant help on any page of your website or app - with all the powerful features of the Inbox.

Live chat for personal, realtime support

Instill confidence in your customers by offering instant help on any page of your website or app - with all the powerful features of the Inbox.

Deliver 24/7 support with a Knowledge Base

Groove’s intuitive shared inbox makes it easy for team members to organise, prioritise and solve customer requests all in a familiar interface.

Deliver 24/7 support with a Knowledge Base

Groove’s intuitive shared inbox makes it easy for team members to organise, prioritise and solve customer requests all in a familiar interface.

Deliver 24/7 support with a Knowledge Base

Groove’s intuitive shared inbox makes it easy for team members to organise, prioritise and solve customer requests all in a familiar interface.

Know exactly what’s going on with insightful reports

Instill confidence in your customers by offering instant help on any page of your website or app - with all the powerful features of the Inbox.

Know exactly what’s going on with insightful reports

Instill confidence in your customers by offering instant help on any page of your website or app - with all the powerful features of the Inbox.

Know exactly what’s going on with insightful reports

Instill confidence in your customers by offering instant help on any page of your website or app - with all the powerful features of the Inbox.

Frequently asked questions

Frequently asked questions

What’s the main difference between Connect and Intercom?

Which platform is easier to set up?

How do their AI capabilities compare?

Which platform is more suited for pure customer support?

Which platform is more cost-effective?

What’s the main difference between Connect and Intercom?

Which platform is easier to set up?

How do their AI capabilities compare?

Which platform is more suited for pure customer support?

Which platform is more cost-effective?

What’s the main difference between Connect and Intercom?

Which platform is easier to set up?

How do their AI capabilities compare?

Which platform is more suited for pure customer support?

Which platform is more cost-effective?

Ready to get started?

Discover a B2B customer support platform that puts

your clients first and makes your team shine.

Ready to get started?

Discover a B2B customer support platform that puts

your clients first and makes your team shine.

Ready to get started?

Discover a B2B customer support platform that puts

your clients first and makes your team shine.

Ready to get started?

Discover a B2B customer support platform that puts

your clients first and makes your team shine.

Open Source Support System for Modern SaaS Companies.

Open Source Support System for Modern SaaS Companies.

Open Source Support System for Modern SaaS Companies.

Open Source Support System for Modern SaaS Companies.