Changelog

To wrap up the initial phase of email tracking and ticket management improvements, we have further refined the Ticket Email Events and Ticket Last Seen features based on user feedback and system performance.

Improvements

• Refined Email Event Tracking: Improved accuracy and detail in email open, click, and delivery status tracking.

• Enhanced Last Seen Notifications: Fine-tuned the notification system for better accuracy in alerting users to new messages and updates in tickets.

Bug Fixes

Addressed minor bugs in email event tracking and notification functionalities.

We’ve introduced the Ticket Last Seen feature to improve ticket management by notifying users of new messages or updates within tickets.

New Features Added:

• Ticket Last Seen: Tracks the last time a ticket was viewed or updated, allowing users to be notified of new messages or changes in the Tickets Inbox.

Improvements

Enhanced ticket tracking and notification system to ensure users are aware of any updates or new messages.

Bug Fixes

Resolved issues with ticket notification timing and accuracy.

We are excited to announce the addition of detailed email event tracking for support tickets. This feature provides comprehensive insights into email interactions and delivery metrics.

New Features Added:

• Email Open Tracking: Monitors and records how many times an email was opened.

• Email Click Tracking: Tracks how many times links within an email were clicked.

• Email Delivery Status: Records whether an email was successfully delivered or if it was marked as spam.

Improvements

Enhanced visibility into email performance and user interactions with support emails.

Bug Fixes

Fixed issues related to email event tracking accuracy and reporting.

We are thrilled to announce the integration of Postmark for email services, enhancing both sending and receiving email capabilities within Connect. This integration streamlines how we handle emails, improving ticket management and communication efficiency.

New Features Added:

• Received Emails: Emails received from users are now streamlined directly into Connect's ticketing system, ensuring that all correspondence is automatically converted into support tickets.

• Sent Emails: Emails sent from Connect are now threaded to maintain context and continuity in communications.

Improvements

Enhanced the handling and tracking of email interactions by integrating with Postmark, ensuring seamless communication and ticket management.

Bug Fixes

Resolved issues related to email threading and ticket integration to ensure accurate and reliable email handling.

We’ve integrated email channels to enhance support communication. This feature allows for receiving and responding to support requests via email.

New Features Added:

• Email Channels: Added functionality for handling support requests through email.

Improvements

Streamlined email communication within Connect.

Bug Fixes

Fixed issues related to email channel integration and message handling.

We’ve introduced message macros to streamline the response process for support tickets. This feature allows for quick insertion of predefined responses and information.

New Features Added:

• Message Macros: Implemented functionality for inserting predefined responses into tickets.

Improvements

Enhanced efficiency and consistency in ticket responses.

Bug Fixes

Resolved issues with macro insertion and formatting.

We’ve significantly enhanced the ticket management experience with detailed ticket information and status options, including OPEN, CLOSED, and SNOOZE.

New Features Added:

• Ticket Status: Track and update the status of tickets with options such as OPEN, CLOSED, and SNOOZE.

• Ticket Labels: Assign and manage labels for better categorization.

• Ticket Assignee: Assign tickets to specific team members.

Improvements

Improved ticket tracking and management capabilities with detailed status options.

Bug Fixes

Addressed bugs related to ticket status updates and labeling

Introducing the Tickets Inbox, a centralized location for managing incoming support tickets. This feature simplifies ticket organization and prioritization for users.

New Features Added:

• Tickets Inbox: Added a centralized inbox for viewing and managing support tickets.

Improvements

Enhanced ticket organization and accessibility.

Bug Fixes

Fixed issues with ticket visibility and organization in the inbox.

We are excited to announce the addition of robust authentication middleware to Connect. This update enhances security by ensuring that users are properly authenticated and authorized for different operations.

New Features Added:

• UserAuth: Middleware to verify if the user is logged in.

• WorkspaceAuth: Middleware to check if the user is part of the current workspace.

• AdminAuth: Middleware to confirm if the user is an admin within the current workspace.

• ApiAuth: Middleware to validate if the route is accessed with a valid API key.

Improvements

Strengthened application security with comprehensive authentication and authorization checks.

Bug Fixes

Resolved issues affecting user authentication and authorization flows.

We are pleased to announce the completion of the login and sign-up pages for Connect. This release includes the core user management functionalities necessary for account creation and access.

Key Features Implemented:

• Sign-Up Page: Enabled users to register by providing their email and creating a password. Email verification ensures security.

• Login Page: Implemented login functionality for existing users, including a password reset option.

Improvements

Enhanced user experience with clear validation messages and streamlined registration and login processes.Strengthened security with encrypted password storage and email verification.

Bug Fixes

Fixed issues related to email verification and password reset.Resolved login page loading problems and form validation errors.

We’re excited to introduce the basic home screen for Connect. This update includes the initial setup of styled components and the design of the side navigation bar.

New Features Added:

• Basic Home Screen: Implemented a foundational home screen that users see upon logging in. Includes initial layout and styling.

• Styled Components: Integrated styled components to streamline UI development and ensure consistent styling across the application.

• Side Navbar Design: Added a side navigation bar for easy access to key features and sections of the application.

Improvements

• Established a cohesive design for the home screen with responsive layouts.

• Enhanced navigation experience with a functional and visually appealing side navbar.

Bug Fixes

• Resolved layout issues on the home screen for improved responsiveness.

• Fixed minor styling inconsistencies in the side navbar.

We are excited to announce the initial setup of Connect, our open-source support system designed for B2B SaaS businesses. This foundational release includes the setup of core project infrastructure.

Project Setup Highlights:

• Repository Initialization: Created the Connect repository with basic structure and configuration.

• Framework Setup: Integrated the Next.js framework to support our development needs.

• Database Configuration: Set up Supabase as the primary database for managing application data.

• Authentication Integration: Added NextAuth.js for user authentication.

Improvements

• Established a solid foundation for future feature development.

• Configured essential tools and libraries to support project growth.